FAQs
1. I have a concern about my order. What’s the easiest way to contact you?
For urgent concerns, we recommend contacting us by email at support@velixa.com.
Our team is happy to help and ensure you have the best possible experience with Velixa.
2. I need to change my shipping address. What should I do?
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Email us at support@velixa.com as soon as possible so we can assist you.
3. When will my order be processed?
Orders are typically processed within 2–4 business days.
During high-demand periods, processing times may take slightly longer, but we work hard to ship orders as quickly as possible.
4. Do you accept international orders?
Yes, we do offer international shipping.
Shipping times and fees may vary depending on your location outside the United States or Europe.
5. What if I want to cancel my order or change my mind?
If you wish to cancel your order, please contact us within 1–2 days of placing it.
Once an order has been processed or shipped, cancellation may no longer be possible.
6. What is your return policy?
We offer a 30-day return policy on all orders, provided the item is unused and in original condition.
To start a return, simply contact us at support@velixa.com.
